JOBBEES HELP PORTAL

Jobbees help portal is intended to find solutions for frequently asked questions. This section is only a section where you find easy answers or reflections on scenarios while using the platform. All the members (Customers and Jobbers) are legally bound to the TERMS AND CONDITIONS you have agreed upon at the time of registering on the platform.

  1. What is JOBBEES

    Jobbees is an online marketplace for services. It is a platform where jobs or works can be posted by a customer and can get it done by a contractor/Jobber. The posting of a job is done with details and an offered price where a contractor or Jobber can review the job and an offer is made. When the customer accepts an offer, a contract is generated, and the agreed amount is transferred from the Customer’s account into the secured payment gateway integrated into the Jobbees platform. The money is transferred into the Jobber’s account once the Customer confirms that the job is satisfactorily completed. And the process end with a review by both the Customer and the Jobber.

  2. Who is a Jobber?

    Jobber is a person who performs jobs posted on Jobbees.

  3. Who is a Customer?

    Customer is a person who posts a job on the Jobbees platform.

  4. JOBBER: Who can be a jobber @ Jobbees?

    1. 18 years and over
    2. Legal working rights in Australia
    3. Valid identifying documents.

  5. How do I sign up for Jobbees?

    1. Jobber

      1. Follow the easy steps under the sign up on the web or app.
      2. You can sign up using your mobile number, email address, or with a Facebook, Google account, or apple ID.
      3. Follow the prompts.
      4. Ensure you complete your profile including skills and badges.

    2. Mandatory:

      1. Photo ID
      2. Mobile verification
      3. Bank details: Prior to accepting jobs.
      4. Licenses required (Depending upon the categories opted by the Jobber.)
      5. Billing address

    3. Optional

      1. Email verification
      2. Driving license
      3. Police checks
      4. ABN
      5. You can also set the preferences in terms of skills and area of reach.
      6. Mobile verification needs to be carried out to complete registration.
      7. Needs to agree to the terms and conditions and privacy policy.
      8. Needs to take accountability of information furnished.
      9. All the information collected by Jobbees will be treated as confidential.
      10. Use the contact us link to contact us if needed.
      11. Jobbees will respond to you in two business days.
      12. Ensure you check the junk folder too for any response from Jobbees.
      13. Any breach in terms and conditions will end up in action by Jobbees including deregistration.
      14. To edit any settings, you can use the edit button in your profile.
      15. Every member can have only one account and is not transferable to another person.

    4. Customer

      Follow the easy steps under registration.

      You can sign up using your mobile number, or email address, or with a Facebook, Google account, or apple ID.

      Mandatory requirements

      1. Photo ID
      2. Mobile verification
      3. Bank details before you post your first job.

  6. PROFILE REQUIREMENTS

    1. The name on the profile needs to be supported with documentary evidence such as Passport or Driving license.
    2. An easily recognisable front on the profile photo is required.
    3. For the jobs for which the mandatory qualification is needed documentary evidence such as qualification certificates need to be uploaded.
    4. The needed badges are to be displayed when needed by the job category.

  7. PROHIBITED ACTIVITIES ON JOBBEES

    1. Personal information such as third-party links, email IDs, phone numbers, business or personal web addresses and social profiles should not be included in the posts.
    2. The communication till the contract is generated will be carried out on the messenger service on the platform.
    3. Personal messaging can be done once the job contract is generated.
    4. False reviews on any Jobber by another member will be treated as a violation of terms and conditions.
    5. Pooling/Collection of member information from the Jobbees platform is prohibited by any means.
    6. Boosting one’s own profile by adding false information.
    7. Jobbees platform should not be used as a place to review any other services or entities and cannot be used as a forum for discussions.
    8. Jobbees cannot be used for any activity such as email marketing, promotions, general marketing or for campaigns for new projects or products.
    9. Any job which directly or indirectly has an effect/reference of national interest, integrity and security will not be entertained by Jobbees.
    10. No alcohol or drug-related jobs will be posted on Jobbees.
    11. Jobs which involve nudity or adult entertainment will be allowed to be posted on Jobbees.
    12. Jobs that involve carrying out educational work for another person including plagiarism and attending examinations/tests in person or online will not be entertained on the platform.

  8. BEHAVIOR ON THE PLATFORM

    1. Hostility: Any reference of hatred or resentment towards any individual, community, group, ethnicity color, caste, or creed will not be tolerated on the platform.
    2. Intimidation: Any job or comment containing a reference to intimidation or discrimination will not be allowed on the platform.
    3. Libels and Slanders: Any false information or attempt to destabilise or defame any person, group, community, nation, or institution will not be permitted on the platform.
    4. Theft/ vandalism: Any attempts to achieve unlawful gain using the platform will be dealt with seriously.

  9. PAYMENTS AND REFUNDS

    1. Bank details: The jobber and the contractor need to furnish their own bank details.
    2. No partial payments are allowed.
    3. Jobs with hourly rates should be clearly stated with the number of hours of work involved.
    4. No cash payments are supported by Jobbees.
    5. All offers placed by the Jobber need to be in full amount.
    6. All payments are to be carried out through the payment gateway integrated on the platform.
    7. Any additional expenses involved including purchases of materials after the contract is generated should be settled between the Customer and the Jobber and Jobbees will not be held accountable for such payments with proper receipt.
    8. The Jobber’s account will be credited with the agreed amount after deducting the service fee and GST within three business days.
    9. In the instance of Jobber does not complete the job within the set time frame or in case of dispute, Jobbees will reach a decision through the dispute management committee.
    10. Refunds will be made if the job is not completed by the Jobber within the time frame after deducting the platform usage charges.
    11. The Customer must ensure the Job is completed as per the agreement/ listing before authorising Jobbees to release funds to the Jobber.
    12. Any claims after the Customer authorise the payment will not be considered.

  10. JOBBER ETTIQUATES

    1. Jobbees need to provide the best possible, smooth, and healthy process in completing the Job once the offer is accepted.
    2. While furnishing the information during registration utmost care needs to be taken to provide accurate information.
    3. It is the Jobber’s responsibility to complete the job once the contract is generated as per the conditions mentioned in the job proposal.
    4. Any sub-contractors involved in the work need to be members of the Jobbees platform.
    5. The Jobber should be involving additional personnel or sub-contractors only after informed consent from the customer.

  11. JOB POSTINGS

    1. Posting a job is very easy on the Jobbees platform.
    2. Simply click the post job tab on the app or browser.
    3. Following the prompts will take you through the process.
    4. Provide any additional information required in the boxes provided.
    5. You can include the accessories required for the proposed job.
    6. You also have an option for the time and date preferred for the job to be completed.
    7. The posted job will appear on the platform and under job listings.
    8. The platform also will send alerts to Jobbers in your area about the new job listing depending upon their preference settings.

  12. APPROVAL OF JOBS

    1. The approval of jobs will be always at the discretion of Jobbees.
    2. Any job posted on the platform that breaches the platform standards or criteria will be scrutinised and removed if found unfit to be on the platform.
    3. Jobbees will always communicate with the Customer before taking the final decision in case of the question of breach of Jobbees platform standards. .
    4. Approval of the job also needs mobile verification of the Customer.

  13. RATINGS & REVIEWS

    1. You may rate another User on the experience you had with that User (Rating) and/or may provide feedback to other Users regarding the experience you had with them, including services provided or received from them (Review).
    2. Ratings and Reviews may include providing information on how many jobs that user has completed and information on the completion rate.
    3. You must only provide true, fair, and accurate information in your Reviews.
    4. If we consider that a Review is untrue, unfair, inaccurate, offensive, or inappropriate, we may delete the Review and/or ban the relevant User from posting further Reviews. We do not undertake to review each Review made.
    5. To the maximum extent permitted by law, we are not responsible for the content of any Reviews.
    6. You may not publish Reviews of another User to whom you have a personal or professional relationship (separately from the Platform).
      1. you have purchased a service from that User via the Platform, or
      2. you have performed a service for that User via the Platform, or
      3. you have placed an order with that User via the Platform.
    7. You may only write about your own Service Experience. You are not permitted to write a Review about somebody else’s Service Experience, such as that of a family member or friend.
    8. You may not write a Review about a service (including a Jobber) you have previously owned, currently own, or which an immediate family member currently owns, or if you are an executive or employee of that service, or work for the User. Similarly, you may not write a Review about a direct competitor to the service you own, are employed by, or work for.
    9. Your Service Experience must have occurred within the last 12 months when you submit a Review.
    10. You are encouraged to be specific and factual in your Reviews. If you have been offered an incentive by another User to write a Review or give a Rating, you should include information about this in your Review. Incentives include the Jobber offering you a gift, reward, discount, or advantage for writing a Review about the Jobber.

  14. REFUNDS, SERVICE INTERRUPTIONS, AND CANCELLATIONS

    1. Jobbees will have no liability or obligation to you if a Customer or Jobber cancels at any time after the time for performance of the Job is agreed.
    2. Jobbees also will not be responsible for whatever reason, including technical faults, the services in a Job cannot be performed or completed and you will not be entitled to any compensation from Jobbees.

  15. MANAGING ACCOUNTS

    1. The Customer and Jobber names should be one that is provided in the identification documents.
    2. A clear front-on and easily recognisable photo of the member needs to be added as the profile photo of the Customer and the Jobber.
    3. No duplicate accounts are allowed on the platform either for the Customer or the Jobber.
    4. Communication on the platform is essential when asked by the customer or Jobber.
    5. Accounts cannot be transferred.
    6. For any blocked accounts / forgotten passwords follow the instructions on the sign up/forgotten password sections.

  16. DISPUTE MANAGEMENT

    1. You should direct any complaint relating to another User to that User. Users must take all reasonable steps to resolve any dispute with another User with that User.
    2. If any issue or problem relating to the Platform remains unresolved after directing a complaint to a relevant User, or if the complaint does not relate to another User, you must report it to Jobbees via support@jobbees.au or you can use the functionality on the Platform.
    3. We will assess the complaint and attempt to resolve it quickly and satisfactorily.
    4. Any costs you incur in relation to a complaint or dispute will be your responsibility.
    5. Jobbees has the option to appoint an independent mediator or arbitrator if needed. The cost of any mediator or arbitrator must be shared equally between each of the parties to the dispute.
    6. Jobbees reserves the right to hold funds in relation to a dispute until the dispute is resolved by the relevant parties or by a mediator or arbitrator.
    7. If you have a dispute with Jobbees, you agree to notify us first and enter discussion, mediation, or arbitration with us for a minimum of a 120-day period before pursuing any other proceedings.
    8. Notwithstanding any other provision, you or Jobbees may at any time cancel your Account or discontinue your use of the Platform.

  17. COMMUNICATION

    1. The Jobbees platform has a message centre integrated into it. Any communication regarding a job posted must occur through this and be visible to other members.
    2. Once the offer by the Jobber is accepted by the Customer the communication can be private on the platform and will not be visible to other members.
    3. All members should abstain from publishing private information such as phone numbers, email IDs, web addresses, company names, and social media accounts that are visible to other members during communication.
    4. Any job listings with personal information will be reviewed and in the instance of identifying the breach of any platform rules/terms and conditions the needed action will be taken including removal of the post.
    5. Jobbers are to respond to the customer within three business days once the offer is accepted for a posted job.
    6. In the event of non-communication from the Jobber within three business days, the job can be relisted, or the transferred money is refunded to the customer after the platform user charges.
    7. Ensure the junk mail are checked when you are awaiting a reply to a communication.

  18. INSURANCE

    1. Jobbees as a responsible online services platform provides third-party insurance to the Jobbers.
    2. It covers the loss, damage, or injury arising from the Jobber’s activity during involved in the job and does not cover the workmanship.
    3. Insurance covers all categories of jobs apart from the excluded categories (LINK).
    4. Insurance covers only the contracted jobber who performs the contracted job.
    5. The excess must be paid by the Jobber if the claim is successful.
    6. No contractors are liable to pay any excess.
    7. If the claim is below the excess both parties are advised to settle the matter among themselves.
    8. In the event of failure to reach an agreement in the above scenario the dispute management plan comes into play.
    9. The claims can be forwarded tosupport@jobbees.au.
    10. Jobbees will contact both parties within three business days and resolve the matter according to the insurance guidelines.
    11. If an injury occurs to the Jobber, contact us atsupport@jobbees.au immediately (or within 24 hours). We will advise you the course of action.
    12. If you need medical assistance do not delay in calling 000.

  19. POLICE CHECKS

    Police clearance certificates add authenticity to the Contractor. Police clearance increases the chance for a contractor in securing offers. This will also be added to the profile so that it is available for the customer to see. The contractor can use www.cleartowork.com.au to get the Police checks at subsidised rates.

  20. CONTACT US

    The Jobbees platform provides valuable information for its members which can be accessed on click of a mouse. But the support does not end there. You can always contact us using the linksupport@jobbees.au. We will respond to you within 1-2 working days.